Hello. If you are the owner of any business (small or large), then this tool will be an excellent assistant in the software support service for you. Process automation is an important point in any work. With this help desk, you can provide multi-channel connectivity and ticket management tools that will work in all types of business models. There is another good jira app. So I would choose between these two. You can see an overview at
https://help-desk-migration.com/jira-service-desk-vs-freshdesk-what-to-go-with/ and if there is anything to transfer data using Help Desk migration.
