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| What are the alternatives for call centers in modern e-comme http://forum.kpn-interactive.com/viewtopic.php?f=3&t=43673 |
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| Author: | Leisto [ Sat Aug 01, 2020 9:55 pm ] |
| Post subject: | What are the alternatives for call centers in modern e-comme |
What are the alternatives for call centers in modern e-commerce? |
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| Author: | Lullaboo [ Sun Aug 02, 2020 3:39 am ] |
| Post subject: | Re: What are the alternatives for call centers in modern e-c |
I don't think there is a way to completely avoid communication with customers and not harm your business reputation, because any business can have some problems from time to time and you need to get feedback from your customers so that you can understand what you need to improve. But you don't need to create new call center department for business or answer call by your own, I would advise you to find an outsourced call center. There are special companies that provide such services and the cost of these services isn't very high in comparison with the quality of their work, and the fact that communication with clients greatly affects your profit. Sometimes it’s better to pay to professional than to lose a client or get negative online reviews from disgruntled buyers. |
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| Author: | jojji [ Mon Oct 26, 2020 12:25 am ] |
| Post subject: | Re: What are the alternatives for call centers in modern e-c |
I think call centres are so old-fashioned and they are absolutely useless. They rarely bring clients. I think you should focus on creating a good website and I am sure that https://www.impulsis.com/services/typo3-cms-development/ is able to help you with such a task. |
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| Author: | Bill Shiphr [ Tue Oct 27, 2020 11:08 am ] |
| Post subject: | Re: What are the alternatives for call centers in modern e-c |
Does someone use call centres? They are so old-fashioned and they are not effective at all. I think it's cringe to use them in the 21st century. |
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| Author: | Paolo Nutini [ Thu Oct 29, 2020 4:44 pm ] |
| Post subject: | Re: What are the alternatives for call centers in modern e-c |
To be honest, I also don't understand the necessity of call centres. People don't even answer. That's why I decided that I should better read about the best zendesk apps. At least, this is a relevant thing and it can work in contrast to call centres. |
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